FAQ – Frequently Asked Questions

Q: How long does it take to process my order?

A: Most orders are processed within 24 hours. During peak seasons, processing may take an additional 1–2 days.

Q: Can I change or cancel my order after placing it?

A: Changes can be made before the order is shipped. Once the package has been dispatched, we’re unable to modify it.

Q: My order status hasn’t updated. Is that normal?

A: Yes, this is normal. Tracking updates may take 1–3 days to appear, especially at the beginning of transit.

🚚 Shipping & Delivery

Q: How long does shipping take?

A: Estimated delivery times:

  • USA / Canada: 7–12 days

  • Europe: 7–15 days

  • Australia: 7–12 days

Peak seasons (Black Friday / Christmas) may take slightly longer.

Q: Will I receive a tracking number?

A: Absolutely. A trackable shipping number will be emailed to you once your order is dispatched.

Q: Why is my tracking not updating?

A: International shipments often update in batches. It’s normal to see 3–5 days with no movement while the package is in transit or clearing customs.

🔄 Returns & Refunds

Q: Can I return a product if I change my mind?

A: Yes. Please contact us within 30 days of receiving your order for return instructions.

Q: Who pays for return shipping?

A:

  • For quality issues, we cover the return shipping cost.

  • For personal preference returns, the customer is responsible for the return shipping fee.

Q: When will I receive my refund?

A: Once we receive and inspect the returned item, your refund will be processed within 3–7 business days back to your original payment method.

🔒 Payment & Security

Q: Is your payment system secure?

A: Yes. All payments are processed through Shopify’s PCI-certified secure payment system, ensuring encryption and protection of your data.

Q: Why was my payment pending or declined?

A: Banks sometimes perform temporary security checks. These usually resolve within a few minutes.
If declined, please try another card or contact your bank.

🧰 Product Information

Q: Are your products authentic and quality-checked?

A: Yes. All items go through strict quality control before shipping. We stand behind the quality of every product we sell.

Q: Do your products come with a warranty?

A: Most items include a 30-day quality guarantee. If your product has any issues, contact us for assistance or replacement.

📩 Contact Us

If you need help, feel free to reach out:
📧 qyaqnyuetqmxudbc@outlook.com
We usually respond within 12 hours. During peak seasons, response times may be slightly longer—thank you for your patience.